Shipping & Return Policy
Shipping Policy -
Processing Time:
- Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. Please contact us should you have any delays.
- You will receive a notification once your order has shipped.
- Once your order is shipped, you will receive a tracking number via email to monitor its progress.
Shipping Rates & Delivery Times:
- Shipping rates are calculated at checkout based on your location and order size.
- Estimated delivery times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: 7-14 business days (varies by destination
Order Tracking -
Damaged or Missing Items:
- If your order arrives damaged or incomplete, please submit an inquiry with the shipping carrier [include photos and order number]. If you have not gotten reply within 7 days of delivery, please do not hesitate to contact us. We will do our best to assist you!
Refunds & Returns Policy:
- Due to hygiene and safety reasons, we are unable to accept any products, opened or unopened. All items are final sale and therefore, non-refundable.
- Sale items, gift cards, and promotional bundles are non-refundable.
Contact Us: If you have any questions about our shipping or returns policy, feel free to reach out at info@kimoskin.com
Thank you for choosing KimoSkin!